TERMS & CONDITIONS

OVERVIEW

This website is operated by Concealed. Throughout the site, the terms “we”, “us” and “our” refer to Concealed.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

DEFINITIONS

Contract - The agreement between us and you for the sale and supply of products.
Cookies - Small text files which are placed by our websites on your computer hard drive to identify your computer and to store information about your session on our website.
Personal Information - Details provided by you to us.
Products(s)- An item offered for trade by Concealed.
Product Description - The details of individual products are provided, and details of any special conditions that apply to particular products are displayed.
Special Conditions - Terms and conditions outside of this document applied to a specific product.
Terms and Conditions- Terms and conditions and any special conditions applied to individual products.
We / Our / Us- means users of our websites collectively.
Website - Concealed or any of our registered trading names.
You / Your- means users of our websites collectively (refers to you as a client).

PLACING ORDERS

To place an order you can register or you can use the Guest Checkout. You confirm that all personal information provided to us by you is accurate, true to your knowledge, and kept up to date. You can, at any time, update or correct your details by logging in to your Account.

If you decide to create an account we will ask you to create a password to allow you to access your account, and to maintain account security on this website. You are responsible for keeping your password and account information confidential.

We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact us.

If we are suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.

If you use our Guest Checkout we will retain your personal information in order to process your order. If you already have an Account we will attempt to match your personal data with your existing account information if not we will retain your information for future orders that you might make.

ORDER ACCEPTANCE

Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch of the product(s) is confirmed.

We have the right, prior to dispatching the product(s) to decline an order for any reason, including legal and regulatory reasons. Our contract with you will start when you receive the order despatch email and remain in place until the last day of your right to return the products.

If we cannot supply you with all of the products you ordered, we will not process the parts of your order unavailable. We will inform you of this via email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.

If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after despatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that Concealed shall incur no liability.

PAYMENT

During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed. By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third party provider.

We do not store your payment information; however third party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers websites for further information on how they hold your personal information collected at payment.

We take full payment immediately for all products. Products ordered remain the property of Concealed until we have delivered them to the address specified by you.

If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do this within 30 days from the date on which we notify you of cancellation of the order, we may arrange for collection of the products at your expense.

We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order.

DELIVERY

Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available.

Delivery will be to the address specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether your order has been left in a specified safe place, or returned to depot/post office.

We do not offer free delivery, all delivery costs are stated on the Shipping Information page. The basket value is calculated inclusive of any other promotions.

When the products are delivered to the delivery address specified in your order, all risk including loss or damage to the product shall pass to you. We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.

In the UK, delivery charge refunds can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see “Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre.

INTERNATIONAL DELIVERY

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we reserve the right to define what products can and cannot be delivered to which destination.

Concealed products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery; you are required to check these details.

It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.

Where free delivery is offered over a spend threshold any returns that when refunded reduce the order below that threshold then the original delivery charge will be applied to the order and the refund reduced accordingly. Offer excludes gift cards. The basket value for the threshold is calculated after any promotions are applied to the order.

DELAYS

We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.

We shall be under no liability to you for such delay or failure of products being delivered when originally specified.

CHANGES TO AN ORDER

Any changes to your order must be notified to us prior to their despatch, and be in writing (via email).

When an order is placed, you cannot make changes to your name or address once your order has been despatched.

If you amend or change your order this could lead to changes to your delivery timetable.

If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged.

RIGHT TO CANCEL

If you are entering into a contract with us as a consumer online, you have the right to cancel* (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), your contract at any time up to 14 calendar days after the day on which you received the products you ordered. *This statutory right to cancel is separate from our goodwill policy.

When we have received all of your order back, any paid delivery charge will be included in your refund. The delivery charge refund will be to the value of standard delivery. If you wish to cancel an order, please be aware that statutory rights of cancellation do not apply any products that are damaged.

To exercise your right to cancel your contract with us, you must inform us of your decision in writing within 14 calendar days after the day you received the products, which you can do by completing our cancellation form and sending to us separately.

While the products are in your position, you must take reasonable care of them until you return them to us. You shall send back any products or return them to us, without undue delay and in any event not later than 14 days from the day you communicate your cancellation of the contract to us. The deadline is met if you send back any products before the 14 days has expired. Products should be returned either with, or in their original packaging.

You are only liable for any diminished value of the products resulting from the unnecessary handling, in excess of what is necessary to establish, characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value.

We will process your refund within 5-7 days of receipt of the products. For products delivered to a third party, at your request in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.

PRODUCTS LOST OR DAMAGED IN TRANSIT

We will not be responsible for any loss or damage to products in transit that you return to us and, we recommend that you use a recorded delivery service and obtain proof of postage.

If products being returned are lost or damaged in transit, we reserve the right to charge you, or deduct a fee from your refund any amount attributable to such loss or damage.

RETURNS BY POST

You can return your online order by post, at your cost unless in accordance with your statutory rights. Please see our Returns Policy for more details.

DAMAGED OR INCORRECTLY SUPPLIED PRODUCTS

You are responsible for checking all products you ordered are received correctly against your order. You must note the details of any damage or errors in supply on the delivery documentation, upon delivery of your order. If you are unable to view the items upon receiving them, you must inform us within a reasonable period of time.

After informing us that the products are damaged or have been incorrectly supplied, you must return them to us as soon as possible. We may offer you a replacement product and any refunds given by us will be made to the payment method used when you place your order. Offered refunds will be subject to our right to withhold amounts for products which are damaged on return.

STATUTORY RIGHTS

You also have statutory rights, in addition to our “goodwill” policy, and to the right to cancel in clause 13, these include that the products you purchase are of satisfactory quality, fit for purpose and match any product descriptions that accompanied sale.

Within 14 days of the delivery, you may exercise the right to a refund if the product purchased is not fit for purpose or as described and of a satisfactory quality.

PRODUCT DESCRIPTIONS

We try to ensure that the prices quoted on the website are correct and that all items have a fair product description.

Orders will only be accepted if the product description and the prices advertised on this website are free of errors.

We try to display our product colours as accurately as possible on the website; however the actual colours you see will depend on your monitor. We cannot guarantee the colours displayed on your monitor accurately reflect the colour of the product on delivery.

All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available.

LEGAL COMPLIANCE

You will not use, sell or supply any product(s) purchased from us in an unlawful manner, or for your commercial own commercial gain. All images and content on our website is proprietary to Concealed and cannot be used by you.

LIABILITY

By law there are certain liabilities we cannot exclude in these terms and conditions and nothing within them limits our liability for personal injury or death caused by our negligence or for fraud.

As a consumer you have certain rights, including statutory rights relating to faulty or products that haven’t been properly described. Nothing in these terms and conditions will affect these statutory rights and, we will perform our obligations under these terms and conditions with reasonable care and skill.

Any products we supply you with should be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a replacement or, where this is not possible, for a refund. In these terms and conditions, we are only responsible for losses that are a natural, foreseeable consequence of us breaching them.

We will not be liable to you under these terms and conditions, if we are prevented or delayed from complying with our obligations by anything you, or anyone acting on your behalf does, or fails to do, or due to events which are beyond our reasonable control. You should follow any advice we give you to keep products we supply to you safe. We cannot accept liability for your failure to follow this advice that results in damage to products we have supplied.

COMPLAINTS

If your complaint is about our website, our products, or service we have provided you from our website or over the telephone please contact our customer services team.

If we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Concealed email address when completing the form info@concealedlifestyle.com.

WEBSITE USE

By accessing, browsing, placing an order on, registering with, or using this website, you confirm that you have read, understood and agree to these conditions in their entirety. If you do not agree to these terms and conditions in their entirety, do not use this website.

Your use of this website is governed by all legal notices on this website together with all applicable terms and conditions and our Privacy Policy and Cookie Policy. Use of this website by you, should only be for lawful purposes and you may not use it in a way that infringes on the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.

Without our prior written consent, you must not copy, reproduce, edit, communicate to the public, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the website other than solely for your own personal use. Content of this website may not be used for any commercial purposes whatsoever.

RIGHTS OWNERSHIP

All rights, including copyright and intellectual property rights used on, in and to this website are owned by or licensed to Concealed. Use of the website grants no rights to you in relation to our intellectual property rights, or that of third parties.

By submitting information (other than compulsory personal information when registering an account), text, photos, graphics or other content to the website, you confirm that you have the right to use the material and grant us a right to use such materials at our discretion, with or without accreditation in any media including, without limitation, to post and remove such materials from the website.

You further agree to execute all such submissions and do as we may reasonably require assigning any such rights to us and waiving any moral rights you acquire in the website.

OWNERSHIP OF SUBMISSIONS

Other than personal information, all comments, blog posts, product reviews, suggestions, questions, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Concealed on or through the website or otherwise by you shall become and remain our property once submitted.

Within these terms and conditions, you must comply with the content standards set out in clause 28. You warrant that you own or have the right to use any submissions.

SOCIAL NETWORKING SITES

These terms and conditions also govern any submissions you make on any Concealed related third party website or page such as our Facebook, Twitter, or Instagram.

We are not responsible for any content or material posted on any third party social networking site and it does not necessarily reflect the opinions or ideas of Concealed or its employees. All material posted on any third party social networking site must comply with the third party social networking sites’ Terms of Use, and these terms and conditions.

INTELLECTUAL PROPERTY RIGHTS

By offering or disclosing any submissions, your agreement to these terms and conditions shall constitute an assignment to Concealed of any intellectual property rights.

Whenever you use a feature that allows you to upload to our site, or to make contact with other users of our site, or make any submissions on any Concealed related third party website, you must comply with the content standards set out in these terms and conditions.

We are not responsible for, nor do we endorse any third-party advertising on our pages of any social networking sites.

All rights, including copyright on our websites, and third-party pages are owned by or licensed to Concealed.

Any use of Concealed social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited unless we have given our permission in writing.

You confirm that any content you offer by submission is your own and does not infringe the intellectual property of others, including trademarks and copyrighted material.

CONFIDENTIALITY

Any material you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the submissions for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Concealed related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any material posted by any user of our website. We have the right to remove any submissions you make on our website if, in our opinion, such submission does not comply with the content standards.

RULES FOR SUBMISSIONS

You must be 18 years of age or older.
Suppliers or manufacturers are not eligible to post a submission.
You must be the author and owner of the intellectual property rights.
Submissions should not include:
Offensive, abusive or otherwise inappropriate language;
Blasphemy, discriminatory, profanity, racist, sexually explicit, sexually gratuitous, spiteful or comments or content that might be considered to be harassment, or threatening against the personal safety or property of others comments about other users commenting, reviewing or blogging on the site
Remarks about criminal accusations, false, defamatory or misleading statements
Material impersonating others or personal information about anyone, including Concealed, such as phone numbers, postal addresses or credit card numbers
Advertisements or spam material
Third party brand names or trade marks
Computer script, HTML coding or website URLs
Availability, price, promotions or alternative ordering or delivery information
Information about our suppliers or manufacturers
Unsupported claims about the product producing an effect other than that for which it is indicated
References to any products other than the product to which the submission relates.
Concealed, in its absolute discretion, reserves the right to not publish the submission, or remove reviews which do not comply with the terms and conditions.

Further terms and conditions apply when making a submission. Please read our Customer Ratings and Reviews section, before uploading to the website. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.

ACCURACY OF CONTENT

To the extent permitted by applicable law, we disclaim all representations and warranties, express or implied, that content or information displayed in or on this website is accurate, complete, and up-to-date and does not infringe the rights of any third party.

Any views expressed in user content are opinions of those users and do not represent the views, opinions, beliefs or values of Concealed.

DAMAGE TO YOUR COMPUTER OR ELECTRONIC DEVICE

We use reasonable efforts to ensure that this website is free from viruses and malicious or harmful content, but we cannot guarantee that your use of the content or any links on this website will not cause damage to your computer or device.

It is your responsibility to ensure that you have the right equipment, including antivirus software to use the website safely and to screen out anything that may damage or harm your computer or device.

We shall not be liable, except where required by applicable law, to any user for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via this website.